WHAT METHODS OF PAYMENTS ARE ACCEPTED?
WE ACCEPT PAYMENTS BY CREDIT AND DEBIT CARD (VISA, MASTERCARD, AMERICAN EXPRESS, AND DISCOVER), AMAZON PAY, APPLE PAY, AND HAKAI CULTURE ISSUED GIFT CARDS/STORE CREDITS. WE DO NOT ACCEPT PRE-PAID CARDS.
HOW LONG WILL IT TAKE MY ORDER TO BE SHIPPED?
ALL ORDERS ARE PROCESSED AND SHIPPED WITHIN 3-4 BUSINESS DAYS UNLESS THE SPECIFIC PRODUCT DESCRIPTION STATES OTHERWISE. THE CUSTOMER IS EMAILED A TRACKING NUMBER WHEN THE ORDER SHIPS. DOMESTIC ORDERS TYPICALLY ARRIVE WITHIN 8-17 BUSINESS DAYS AFTER THE ORDER HAS SHIPPED, EXCLUDING SUNDAYS, FEDERAL HOLIDAYS, AND UNANTICIPATED SHIPPING DELAYS. TIMELINES FOR ARRIVAL DEPEND ON DOMESTIC LOCATION. DELIVERY DELAYS ARE NOT COMMON BUT CAN OCCUR AND ARE NOT CONTROLLED BY HAKAI CULTURE. PLEASE NOTE, SOME DOMESTIC ORDERS OVER $100.00 MAY REQUIRE A SIGNATURE FOR DELIVERY. IF AN ATTEMPTED DELIVERY NOTICE IS LEFT BY THE SHIPPING COURIER, PLEASE FOLLOW UP FOR REDELIVERY OR PICKUP INSTRUCTIONS. HAKAI CULTURE CANNOT SCHEDULE REDELIVERY ATTEMPTS.
INTERNATIONAL DELIVERY CAN TAKE UP TO 5-21 DAYS AFTER IT IS SHIPPED. THESE TIMELINES DEPEND ON YOUR COUNTRY’S PROCESSING, CUSTOMS, AND DELIVERY PROTOCOLS.
WHAT SHIPPING COMPANY DO YOU USE, WHERE DO YOU SHIP TO, AND HOW CAN I TRACK MY ORDER?
DOMESTIC AND INTERNATIONAL ORDERS ARE SHIPPED VIA THE UNITED STATES POSTAL SERVICE (USPS), FEDERAL EXPRESS, OR DHL. HAKAI SHIPS TO P.O. BOXES AND U.S. MILITARY BASES IN ADDITION TO RESIDENTIAL AND BUSINESS ADDRESSES.
PLEASE MAKE SURE THE ADDRESS IS ENTERED IN ENGLISH AND CORRECTLY FORMATTED TO AVOID RETURNS. TRACKING NUMBERS ARE EMAILED WHEN THE ORDER SHIPS. ONCE ITEMS ARE SHIPPED, CUSTOMERS MAY TRACK THE PACKAGE VIA THE SHIPPING CARRIER INDICATED IN THE SHIPPING NOTIFICATION EMAIL.
INTERNATIONAL SHIPMENTS MAY BE CHARGED ADDITIONAL CUSTOMS DUTIES AND TAXES NOT INCLUDED IN THE BASE SHIPPING COSTS. THESE FEES ARE DETERMINED BY THE RECEIVING COUNTRY BASED ON ITEM TYPE AND DECLARED VALUE. HAKAI MAINTAINS NO CONTROL OVER ANY ADDITIONAL DUTIES AND FEES ASSESSED. THE CUSTOMER IS RESPONSIBLE FOR PAYMENT OF ANY CUSTOMS FEES.
